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1 CERTIFICATION ISSUANCE , SUSPENSION AND WIDTHRAWALS PDF
This procedure defines the process for issuing, suspending, and withdrawing certification for individuals and organizat...
Certification Issuance, Suspension, and Withdrawal.pdf662.55 KiB17 Oct 2025, 08:03
2 CERTIFICATION MANAGEMENT REVIEW PROCEDURE PDF
This document establishes a structured management review process ensuring the suitability, adequacy, and effectiveness...
Certification Management Review Procedure.pdf662.29 KiB17 Oct 2025, 08:06
3 CERTIFICATION RECORD CONTROL PROCEDURE PDF
This procedure defines the scheme for the identification, storage, protection, retrieval, retention, and disposal of re...
Certification Record Control Procedure.pdf709.49 KiB17 Oct 2025, 08:21
4 CERTIFICATION SECURITY PROCEDURE PDF
This procedure defines the security requirements and controls necessary to protect the integrity of ICT Authority’s cer...
Certification Security Procedure.pdf679.64 KiB17 Oct 2025, 08:23
5 COMPLAINTS AND APPEALS PROCEDURE PDF
This procedure establishes a clear, fair, and transparent process for handling all complaints and appeals related to IC...
Complaints and Appeals Procedure.pdf670.17 KiB17 Oct 2025, 08:25
6 CORRECTIVE AND PREVENTIVE ACTIONS PROCEDURE PDF
This procedure establishes a systematic approach to identifying, analyzing, and resolving nonconformities in ICT Author...
Corrective and Preventive Actions Procedure.pdf664.24 KiB17 Oct 2025, 08:27
7 DOCUMENT CONTROL PROCEDURE PDF
This procedure defines a systematic approach for the control of documents within the ICT Authority Certification Scheme...
Document Control Procedure.pdf961.03 KiB17 Oct 2025, 08:28
8 INTERNAL AUDIT PROCEDURE PDF
This procedure outlines the process for planning, executing, reporting, and following up on internal audits within ICT...
Internal Audit Procedure.pdf697.16 KiB17 Oct 2025, 08:31
9 MARKETING PROCEDURE PDF
This procedure outlines the marketing strategy and activities for promoting the ICT Authority’s certification program.
Marketing Procedure.pdf673.20 KiB17 Oct 2025, 08:32
10 PERSONELL PROCEDURE PDF
This procedure defines the Personnel Management processes essential to supporting the ICT Authority’s certification of...
Personnel Procedure.pdf676.27 KiB17 Oct 2025, 08:34
11 QUALITY MANUAL PDF
The key mandate of the Information and Communication Technology Authority, as spelt out in the Legal Notice 183 of 2013...
Quality Manual.pdf817.97 KiB17 Oct 2025, 08:36
12 RECERTIFICATION PROCEDURE PDF
This procedure defines the reassessment and recertification process for all accredited individuals.
Recertification Procedure.pdf661.18 KiB17 Oct 2025, 08:38
13 CERTIFICATION SCHEME PDF
The ICT Authority Certification Body provides certification services to validate the competence, knowledge, and skills...
CERTIFICATION SCHEME.pdf681.26 KiB17 Oct 2025, 08:53
14 ACCREDITATION INCIDENT LOG MANAGEMENT PDF
Accreditation Incident Log Management is the systematic process of recording, tracking, investigating, resolving, and an...
Accreditation Incident Log Management.pdf203.34 KiB17 Oct 2025, 08:56
15 ATTENDANCE REGISTER PDF
An Attendance Register for ICT Authority is a formal, systematic record used to track and document the presence, working...
Attendance Register.pdf205.20 KiB17 Oct 2025, 08:58
16 CODE OF PROFESSIONAL CONDUCT PDF
A Code of Professional Conduct is a formal set of rules and ethical principles established by ICT Authority to guide the...
CODE OF PROFESSIONAL CONDUCT.pdf627.28 KiB17 Oct 2025, 09:01
17 CONFIDENTIALITY AND IMPARTIALITY DECLARATION PDF
A Confidentiality and Impartiality Declaration is a formal, signed document through which an individual or organization...
Confidentiality and Impartiality Declaration.pdf630.51 KiB17 Oct 2025, 09:04
18 CORRECTIVE ACTION REQUEST PDF
A Corrective Action Request is a formal, documented request issued to identify, correct, and eliminate the root cause of...
CORRECTIVE ACTION REQUEST.pdf203.79 KiB17 Oct 2025, 09:06
19 DECLARATION OF CONTINUOUS PROFESSIONAL DEVELOPMENT POINTS PDF
Continuous professional development (CPD) is the undertaking of development activities that lead to the systematic main...
Declaration of Continuous Professional Development Points.pdf646.81 KiB17 Oct 2025, 09:08
20 DOCUMENT CHANGE REQUEST FORM PDF
A Document Change Request (DCR) Form is a standardized document used to formally propose a modification to a controlled...
Documement Change Request Form.pdf217.26 KiB17 Oct 2025, 09:10